HERB ISLAND - End of Season Sale - Up to 30% Off on Entire Store + 10% Off on Online Payment

Frequently Asked Questions

ORDERING

HOW DO0 I PLACE MY ORDER?

  • Step 1: Click on the category of your choice.
  • Step 2: Click on SHOP NOW.
  • Step 3: Click on ADD TO CART.
  • Step 4: Click on CHECKOUT where you must complete the details of your order and place your order successfully.

If you have any further questions, you can call our helpdesk.

CAN I BUY MULTIPLE PRODUCTS IN SINGLE ORDER?

Yes. Just add all the products you wish to buy into your shopping bag and then complete your order. This way you can save on any additional shipping and COD charges!

CAN I SHIP THE PRODUCTS TO AN ADDRESS THAT IS DIFFERENT TO MY BILLING ADDRESS?

Yes. You can do this by filling in your address as the 'Billing address' and the address you wish to ship it to as the 'Shipping Address'.

HOW DO I KNOW THAT MY ORDER IS CONFIRMED?

For all Pre-paid orders, once you place your order, your confirmation status will be automatically updated on your Account section. If your chosen mode of payment for that order is Cash on Delivery, you will get a call or SMS on your registered contacts asking you for a confirmation or to reply with a 'YES' via SMS to confirm your order. Once you have confirmed via call or SMS, you will get a confirmation email and SMS on your registered email address with shipping details.

CAN I LEAVE ITEMS IN MY CART FOR FUTURE PURCHASE?

Yes, you can leave items in your cart, however, the price and availability of these products will be reflected on a real-time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.

CAN I ORDER A PRODUCT THAT IS "OUT OF STOCK"?

Unfortunately, products listed as "Out of Stock" are not available for sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says 'Notify Me' and enter your registered email address. We will send you a notification email as soon as the product is back in stock.

WHY WAS MY ORDER PAYMENT REJECTED?

There are various reasons why this may have happened but we suggest the following step. Firstly, check with your bank to ensure there are funds available to pay for your order. Secondly, check if your debit, credit or net banking system information is valid and up to date. If you were recently issued a new card some of the information may have changed. Please confirm your credit card details and try again in that case. Thirdly, check that your name and address match the name and address on your current credit card.

WHAT ARE YOUR BUSINESS HOURS?

Monday – Friday: 10:30 am – 6:00 pm IST - Whenever our business office is closed, if you have queries to ask, please write to us- please note that queries sent after business hours or weekends will be responded on or after the next business day. You can always place orders online 24 hours a day, 7 days a week.

DO YOU HAVE A PHYSICAL STORE?

We are at the moment only an online store.

We are at the moment only an online store.

We usually ship within 1 to 2 business days from the date of order. This excludes transit time from the logistics partner, which can be upto 7 to 10 working days depending on the location.

DO YOU SHIP WORLDWIDE?

Yes, we ship worldwide. However, please note that international packages take 1 to 4 days to dispatch. This excludes transit time from the logistics partner, which can be upto 7 to 21 working days depending on the country

PAYMENT INFORMATION

WHAT KIND OF PAYMENT METHODS DO YOU OFFER?

We offer both prepaid and COD (cash on delivery for selected pincodes in India) for payment. However, we highly recommend the prepaid option since it is the fastest and COD payment requires post order confirmation before dispatch of order.

THE AMOUNT HAS BEEN DEBITED TO MY BANK ACCOUNT BUT ORDER STATUS IS CANCELLED?

There are several reasons why this could have happened. It could be either from your bank or from the payment gateway. We request you to write to us with all information that you might have, like the transaction reference number, order number etc. We will need 4 business days to investigate the transaction. You can contact us via call for quicker response time

I HAVE OPTED FOR COD BUT WISH TO CHANGE IT TO PREPAID

You can contact us via call to make this change, it is possible only if the order has not been processed for shipment.

ORDERS AND RETURNS

WHAT IF A PRODUCT ARRIVE DAMAGED OR BROKEN?

We try our best to pack our products carefully so that they are protected during the shipping process, however, once they leave our facility, it is hard to know how carefully they are handled.

If you have received a product that arrived damaged or broken, please contact us immediately on the same day of receiving products, with product pictures so that we can remedy the situation. Your satisfaction is our goal.

WHAT IS YOUR RETURN POLICY?

Due to the nature of our all-natural products, we cannot assure the purity of merchandise once it has been shipped. For safety and hygiene reasons this merchandise cannot be restocked or resold so we do not accept returns.

We know that it can be difficult to order new skincare products online, that is why we offer our sale and discounts from time to time.

Your satisfaction is our goal and we truly believe that you will love our products, but if you are really unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.

CAN I CANCEL OR MODIFY MY ORDER AFTER I PLACED IT?

Orders cannot be cancelled or modified after they've been placed.

AUTHENTICITY AND GENUINENESS

WHAT MEASURES DO YOU TAKE TO ENSURE THE QUALITY OF THE PRODUCTS?

We are fully dedicated to our customers' satisfaction. Rest assured that our products available on our website are 100% genuine and authentic.

WHAT MEASURES DO YOU TAKE TO ENSURE THE PRODUCTS ARE NOT DAMAGED DURING DELIVERY?

We maintain a very high level of quality control and till date, we receive minimal complaints about the quality of our packaging. Furthermore, less than 0.5% of our products we ship in a year are returned to us as damaged. To ensure your products remain undamaged during the shipping process, we package our products in sturdy boxes with fillers for protection

DO THE STORAGE SYSTEMS ENSURE THAT THE QUALITY OF THE PRODUCTS IS INTACT?

All of our inventory is kept in our warehouse. We store, manage and ship our products to you, no matter where you are, with the utmost care and efficiency.