Refund policy

At Herb Island, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

The exception to the above rule is that, when goods are either damaged in transit in an unusable condition or wrong product sent or lost in transit, we will replace them with a new product as early as possible.

• In case of any problem or quality issue with the product, we exchange the product. All you need to do is contact us within 24 hours of delivery.
• Herb Island is not responsible for any damage caused after delivery
• Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms:
  • Returns and exchanges requests will be subject to checking and vetting by Herb Island.
  • Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
  • Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
  • Shipping charges incurred on Orders or Free Trials are non-refundable

All products once purchased are non-refundable. In general, an item may be eligible for return within 2 days from the date of Product Delivery if it fulfils any of the following conditions:

• Sold in a physically damaged condition
• Has missing parts or accessories