All transit times do not include creation time. During promotional period please allow 7-14 business days for your order to be created. Expedited shipping is available upon your order completion. All orders require 5-10 business days to be created. During promotional period please allow 7-14 business days for your order to be created. Expedited shipping is available upon your order completion. Orders with products that require refrigeration will ship out in an insulated box with ice packs at no additional charge. Due to the hand made nature of our products we only offer in store credit within 30 days of receiving your order. Returns require a Return Merchandise Authorization (RMA) number which can be obtained by email only by submitting your request to firstname.lastname@example.org.
Shipping Methods and Rates
Our standard shipping carrier is FedEx for US shipments. Orders shipped to other countries can choose FedEx or USPS at checkout. As is standard practice, FedEx and USPS do not deliver on Sunday. Standard shipping charges will apply, and are based on the weight and destination of the package. Orders over $75.00 before tax and shipping fees will receive FREE FedEx Ground shipping within the US. Orders shipped to Alaska, Hawaii, U.S. Virgin Islands or out of the US may have a transit time of 5-12 business days. FedEx does not deliver to P.O. Boxes. APO and P.O. Box orders will be shipped via USPS, please call 760-340-3731 M-Sat 10am-6 pm PST so we can process an order to be shipped with USPS in the US. Our Overnight/Express shipping carrier is FedEx, choosing Express shipping will not expedite the time it takes to make the product, only the shipping time will be expedited. Once your order has shipped, an e-mail with your tracking information will be sent to the email you provided with your order.
We offer FREE Ground Shipping in the Domestic United States on orders that subtotal $75.00 USD after discounts & taxes if applicable.
Reward Point redemptions are applied to orders as discounts. Once the discount is applied and your order falls below $75.00 USD, shipping charges will apply. To avoid shipping charges make sure your subtotal is at least $75.00 USD after Reward Points have been applied to your order.
Reward Points can only be used toward purchasing products and can not be used toward paying for shipping costs if your order is $75.00 USD or above. Shipping charges will apply.
We use FedEx and USPS for international orders. We are not responsible for any delays, retained packages caused by Customs or Duty Fees or any other additional shipping charges.
All International orders are the full responsibility of the customer.
Some products require refrigeration and will be shipped in an insulated box with ice. Please expect approximately the following amount of time for shipping of an order.
- West Coast – 2 to 5 business days
- Midwestern states – 3 to 7 business days
- East Coast – 4 to 8 business days
You may request or select over night / express shipping for an additional charge.
If you want to check the status of your order, please check your email for a shipping confirmation email from either FedEx or USPS with your tracking information. If you have any questions about your order, please feel free to call us at 760-340-3731 or email us at email@example.com and we would be happy to assist you.
Change of Address
We will always do our best to help accommodate any address change requests. If you have a placed an order to be shipped to the wrong address please contact us immediately. You may send us an email: firstname.lastname@example.org. Please provide your order number and address change request. You may also call us direct at 760-340-3731. If no one is available please leave a message indicating your name and phone number we can reach you at. You may also leave the order number and address you wish to re-route your package to. Sending an email or leaving us a voicemail message does not guarantee that we will catch your change of address request or that a re-route is available. The only time we can guarantee and address change request may be fulfilled is when you receive a direct email from us confirming your address change. Re-routing fees will be applied to your order if your order has already shipped and we are successful in insuring the re-routing process. A form of payment will need to be collected to successfully solidify the re-routing process.