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Natural & Handmade Superfood Skincare

RETURNS AND REFUND

 

Thanks for shopping at Herb Island! We hope your experience is delightful. It is our constant endeavor to make your shopping experience enjoyable and productive. We believe in being Effortlessly Exquisite - Just Like Nature. If you are not entirely satisfied with your purchase, we're here to help!

Cancellations
If you want to cancel your order, you need to inform us by email on orders@herbisland.com.au with your order no. within 12 hours of placing the order or before its dispatch whichever is earlier. Once your order is dispatched, it cannot be cancelled.

Returns
You have 10 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it, and saleable in condition. Your item must be in the unopened . Your item needs to have the original receipt.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.

If your return is approved, we will initiate a refund process.

For card or e-wallet payments, refund will be issued to your credit or debit card or e-wallet. You will receive the credit within a certain amount of days, typically 4-10 business days, depending on your card issuer's policies. If you paid by Cash on delivery, we will issue a cheque on the name of billing person and dispatch to billing address.

If you purchase it through store credit/gift voucher or any promotional code, your refund will in the form of an online store credit for the item which may be redeemed on our website.

Please note, at times we may be unable to offer refund and will offer store credit instead. (Except in case of defective items).

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please note that Herb Island is not liable for any damages or delays during the shipping process, as we ship through third party services.

Returned item must be shipped to:

Herb Elementz Natureceuticals Pvt Ltd,
Krishna Park Resort,
Gondal Road By-Pass Circle,
Rajkot - 360005 (Gujarat),
India

Out of Stock Items
Herb Island uses the finest selection of fresh, natural ingredients, at source, in its production process. Because of this, some items may be unavailable for sale due to limited availability. We apologize for the inconvenience this may cause. In such an event, we will contact you within 2 business days to discuss how you would like the order handled and provide you with the options available.

Contact Us At Herb Island, we’re here to help you! If you have any questions on how to return your item to us, contact us at +91 99253 13202 or drop us a mail at orders@herbisland.com.au