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PRIVACY POLICY

 

Herb Island cares for your privacy. We choose the highest standards for secure transactions and protection of your Personal Information and its privacy.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

Herb Island is committed to protecting and safeguarding your privacy. This Privacy Policy describes the types of personal information that is collected on the Herb Island website, how we mutually benefit from such information, how we may use that information and with whom we may share the same.

1. By mere use of the website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree please do not use or access our Site. This Privacy Policy is incorporated into and subject to the Agreement - Terms and Conditions of Use.

1.1. Information We Collect: Herb Island limits itself to collect information in order to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of customer information that may be collected by us include your name, address, telephone number, date of birth, email address, descriptions of the items requested or purchased, language preference, the IP address and operating system of your computer, and the browser type and version being used by you. This information is called “Personal Identifiable Information” for the purpose of this agreement.

1.2. Third Parties: We will not sell, distribute or lease your personal information to third parties. Please note, however, that we may have certain advertising and analytics features that are powered by Third Parties (such as Google AdSense). Depending on your previous interaction with the third parties – directly or indirectly – you may already have consented to the privacy and data collection policies of these third parties (For example, for customized and relevant ads). We encourage you to review your agreement with these third-parties. Also, we do not take any responsibility with respect to your visits to such other websites and providing any information/s therein.

1.3. Technical / Behavioral data: We may automatically track certain information about you based upon your behavior on our site. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address.

1.3.1. We use various technologies to collect information relating to your visit to our website, such as the Uniform Resource Locater (URL) that referred you to our website, IP address, browser type, browser language, the date and time of your request, etc. This enables us to enhance and customize your experience on our website. In some instances, we may use these technologies in combination with the personal identifiable information you provide on the website. These technologies may provide a variety of information such as whether you have visited Herb Island before. They also may enable you to save your preferences.

1.3.2. Herb Island strives to make your online experience easier and safer. We may use Web Beacons (aka. called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our website. Web Beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability. If you reject our Cookies (see Cookie section below), you will prevent Web Beacons from relaying this information about you and may limit your use of some of our website features. We also use cookies. More information can be found on the cookies page.

2.Credit Card, Debit Card and Banking Information
Herb Island does not collect or store Credit Card or Debit Card or any of your banking information as it is directly transmitted through the payment gateway provider to the payment network or bank.

3.Registration
In order to take advantage of some features of the site, you must register and create a member account which is free of any cost. An online registration form may require you to provide information such as your name, email address, and a password. Your password is a component of our security system. As such, it is your responsibility to protect it. Do not share your password with any third parties. If your password has been compromised for any reason, you should change it immediately. Refer to Section 3 of the Terms and Conditions of Use Agreement for more information.

4.Analytics
At Herb Island we continually endeavor to improve our product and service offerings, and we collect and analyze demographic and profile data about our users’ activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.

5.Mutual Benefits
Marketing Emails

If you join the Herb Island newsletter service or give us your e-mail address, we will be happy to send you information through emails - newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions. If at any time you decide that you would not like to receive these emails, you may select the ‘Unsubscribe’ link on the email.

Text Messages

If you have chosen to leave your mobile phone number with us, you may receive SMS text message alerts containing product and event information, cosmetics tips or promotions on your mobile phone. Please note that we will never send you any unsolicited text message on your mobile phone. Herb Island does not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.

Telephone Calls

If you have chosen to leave your mobile phone number or landline number on our website, you may receive phone calls containing product and event information, cosmetics tips or promotions on your mobile phone or landline phone.

Communications to Serve You

If you have chosen to provide us with your contact information, we may provide you with service related announcements by any means, including email, letters and concerning the website or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Herb Island offers its valuable patrons.

Special Events

On occasion, Herb Island may sponsor special events (such as contests, promotions or other offerings), questionnaires and surveys. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy and the purposes it sets forth.

6.Working with Us
6.1. If you provide personal information to us with respect to employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you with respect to employment with us or our affiliates. We will retain your information for further recruitment opportunities that may arise, unless you tell us that you no longer wish for us to retain your information.

6.2. An “Affiliate” is a person or entity that directly or indirectly through one or more intermediaries, controls or is controlled by, or is under common control with, our company.

7.Links
Occasionally, we may make available a link to a third party web site. These links will let you leave the portal. The linked sites are not under our control and we are not responsible for the privacy practices or the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites.
Please note that the links have been provided to you only as a convenience. We do not endorse the site or its use or contents.

8.Sharing of Personal Information
We may share personal information with our other corporate entities, affiliates and law enforcement agencies who may use the said information in accordance with this policy to: help detect and prevent identity theft, fraud and other potentially illegal activities; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. If you have any objection to such sharing than we request you should not provide us with any information.

We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include webstore management companies, order processing companies, courier companies, data analysis firms, customer support specialists, email vendors, web-hosting companies and fulfillment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy.

9.1. Ownership ChangesHerb Island and its affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

9.2. Transfer of Data to Other CountriesHerb Island, our Affiliates and third parties who may receive your personal information in accordance with this Privacy Policy and the databases in which your personal information is stored shall be located in India and are required to honor the privacy representations made in this Privacy Policy under applicable laws of this country. In case of transfer of data to any other country, legal protections applicable to personal information in the concerned country will apply.

10.Using Your Data
We may elect to electronically monitor areas of the portal and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the portal; or (iii) to protect our rights or property or the rights of the users, Sponsors, Providers, Licensors, or Merchants. You furnish your consent for this purpose by giving us your data.

11.Your Consent
11.1. Children: The Herb Island website is not designed for persons under the age of 18 and we do not knowingly collect personally identifiable information from anyone under the age of 18. If you are under 18 years of age, you may browse Herb Island, but please do not provide your personal information to us. For example, you cannot register. If we become aware that we have inadvertently received personal information from a visitor under the age of 18 on the website, we will delete the information from our records. Also Refer to Section 1.2 of the Terms and Conditions of Use Agreement, which applies here.

11.2. By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy. Also Refer to the Terms and Conditions of Use Agreement, which applies here.

11.3. Updates to this policy: refer to Section 7 of the Terms and Conditions of Use Agreement, which applies here.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at hello@herbisland.com.au. We will promptly correct any information found to be incorrect.

Your Comments

We welcome your feedback. If you have questions or comments about our privacy policies, feel free to drop us a message by writing to us at hello@herbisland.com.au.